航空资讯 · Simple Flying · 信息日期 2026-10-10
Southwest Airlines Gate Agents Forced To Process Passengers Manually After System Outage
A nationwide system outage forced Southwest Airlines employees to process passengers manually, reviving questions about its technology reliability.
来源Simple Flying
要点
- Southwest Airlines was hit by a nationwide computer systems outage on Friday, October 9, forcing airport employees to check baggage and process passengers manually. The New York Post reported that the disruption affected check-in and boarding systems across the airline's network, leading to long lin
- The latest incident adds to Southwest's troubled history of technology failures, including the disastrous December 2022 operational meltdown that resulted in nearly 17,000 flight cancellations. The carrier has subsequently invested heavily in modernizing its infrastructure, but Friday's outage raise
- Southwest Airlines Forced To Process Passengers Manually After IT Outage
- The problems began shortly after 8:00 AM ET on Friday, when Southwest's systems experienced a widespread interruption affecting passenger processing. KRLD reports that travelers first noticed difficulty accessing boarding passes through the airline's mobile app, while airport employees were unable t
- At key Southwest airports across the US, the disruption quickly brought normal procedures to a crawl. At Dallas Love Field (DAL), multiple passengers reported no boarding pass printing and mobile boarding pass scanning, leading to long lines out of the airport doors. Meanwhile, the Denver Gazette re
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